What would you do if you were me?
I placed an online order with a company on Christmas eve for 2 patterns and a complete B.O.M. kit - including patterns and fabric. The patterns for this quilt cost $84 but the entire kit, which I ordered and paid for was $250 - that is a difference of $166.
When the order turned up it only had the 2 patterns plus the set of B.O.M patterns but no fabric.
I emailed the company immediately to ask what had happened to the fabric and was emailed back the next day (January 24th) being told it was a shipping error and that the fabric would be posted that day.
I emailed again on the 18th of March asking what had happened as the fabric had not arrived.
I read on the blog associated with the company that they had computer issues last week and only got 10 emails and to re-email if you had not had a response.
I emailed again, also including all of the emails I have sent and the one I have received.
This company is in America, it is owned and run by a very well known designer.
I have been waiting since December 24th 2012 for this fabric and now I am not getting any response from them. So what do I do? What would you do? Do I have any recourse or is it a case of tough luck because it was an Internet sale and overseas?
I'm just feeling pretty flat about it and tired of being patient while waiting for a response...have I kissed my money goodbye?
To add to this I emailed again last night and no response. I have this morning posted a message on the blog of this person - felt crappy about doing that but not sure what else to do. Just feeling really frustrated and blown off by them...it's such a shame too as this is the first time I have ever had trouble with international shopping (and I buy a lot of stuff!!!) but I tell you, it has left a very unpleasant taste in my mouth.
oh Claire gee i hope the company comes clean with the goods,maybe you can check with consumer affairs oh what an awful thing to happen.
ReplyDeleteI would keep trying anyway that far too much money to lose,good luck my friend and i will keep my fingers crossed for a good outcome.xx
Did you pay via Paypal? If so make a claim NOW
ReplyDeletekeep at it and don't give up. I agree with Shez about seeing what consumer affairs says. Is there any review sites that mention issues with this person? I do hope that they have a good reputation and will want to keep it and get everything sorted out or at least give you a refund.
ReplyDeleteHi, I agree with Katherine. I wouldn't give up,as you mentioned they were a well known designer. It is a lot of money but just give it another try. I buy on the internet with overseas quilt companies and I have found them to be very obliging and they are pretty fast to rectify any mistakes. I pray you are not one of the unlucky ones though. Good luck
ReplyDeleteI just found your blog and am very sorry to hear what has happened to you. I would for sure not give up yet. If you paid with a credit card I would dispute the charges and maybe that will get some action. What a shame. Good luck. I have enjoyed browsing through your blog, great stuff.
ReplyDelete