What would you do if you were me?
I placed an online order with a company on Christmas eve for 2 patterns and a complete B.O.M. kit - including patterns and fabric. The patterns for this quilt cost $84 but the entire kit, which I ordered and paid for was $250 - that is a difference of $166.
When the order turned up it only had the 2 patterns plus the set of B.O.M patterns but no fabric.
I emailed the company immediately to ask what had happened to the fabric and was emailed back the next day (January 24th) being told it was a shipping error and that the fabric would be posted that day.
I emailed again on the 18th of March asking what had happened as the fabric had not arrived.
I read on the blog associated with the company that they had computer issues last week and only got 10 emails and to re-email if you had not had a response.
I emailed again, also including all of the emails I have sent and the one I have received.
This company is in America, it is owned and run by a very well known designer.
I have been waiting since December 24th 2012 for this fabric and now I am not getting any response from them. So what do I do? What would you do? Do I have any recourse or is it a case of tough luck because it was an Internet sale and overseas?
I'm just feeling pretty flat about it and tired of being patient while waiting for a response...have I kissed my money goodbye?
To add to this I emailed again last night and no response. I have this morning posted a message on the blog of this person - felt crappy about doing that but not sure what else to do. Just feeling really frustrated and blown off by them...it's such a shame too as this is the first time I have ever had trouble with international shopping (and I buy a lot of stuff!!!) but I tell you, it has left a very unpleasant taste in my mouth.